Beating You Over the Head with Subtlety

Mind Numbingly Interesting

Thursday, October 13, 2005

Answering Machine Messages

I find it interesting that the conventions in answering machine messages that were set 2o years ago when they 1st came out, have remained virtually unchanged almost 20 years later.

Everyone still says, "Hi this is John, I cant come to the phone right now so please leave a message after the beep."

Oh, is that when I leave it? AFTER the beep. I was wondering ya know, until you cleared up that foggy grey area about what to do and when to do it. Thanks John.

This mesage format literally stems for the age when people didn't know what answering machines were, and so you had to walk them through it.

-ring... ring... Hi. You've reached John--

-"oh, wow! Its not actually John on the phone right now! This is some kind of recorded tape playing! Cool! So now what?"

-Please leave a message after the tone and I will get back to you as soon as possible. Thanks, have a great day.

-"Oh ok, its going to record ME now, and John will listen to it later. I get it. So when I hear a beep, that means its going to start recording my voice for John. And I guess I just hang up when I'm done. Rad. Next time I save up $350 Im going to buy one of these cool new devices."

This isn't the 1st time I though about how weird it is to still give instructions 20 years later. I've felt kind of weird saying the standard model for a while, but I still use it on my voicemail. But if you assume that the callers knows WHO they are calling, and you assume they know THAT they are supposed to leave a message, and that they know to do that AFTER the tone, then what else is there to say? I have tried just saying, "This is Chris, leave a message." Buts that's still too much information. This leaves us with having no message, ONLY a beep. But that's so cold and impersonal. There must be some kind of a message that doesn't state the obvious that is still pleasant and formal enough for business calls.

I would think that like all other art forms, the answering machine message would evolve through the different periods. Classical, Modernist, Post Modern, etc. And I suppose it has to a certain extent. People have tried to get creative, which would qualify as the modernist phase, by doing things with music or sound effects or jokes or whatever. And the post modernist phase would be when people get self-reflexive, "This is Alex, you know what to do!" or "Hello?.... Ah! Tricked ya! This is Alex leave a message." But we've entered a post post modern phase where its lame and even campy to have such a message. So its come full circle back to the Classical period. If you were one of those people that ever left in the 1st place.
I suppose the most logical thing would be if it just went like this:

ring...ring...ring..."This is Chris Sowick's voicemail"-beep. But somehow, that still doesn't seem right.